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Hi Rob! We understand your desire for free rent reporting to the credit bureaus. However, due to the administrative and maintenance costs associated with this automated feature being directly integrated into our platform, we're unable to offer it at no cost. The good news is that by activating monthly rent reporting, you'll receive the added benefit of FREE ACH payments on TenantCloud!

It usually takes 5-7 business days to process an ACH payment and 2-3 business days to process a card payment, weekends and holidays are not included.

We appreciate your comment and we want you to know that we are always happy to help!

Maheen, kindly note that permissions are adjustable for team-members. If you want to have detailed information regarding the settings, please create a support ticket and our Support Team will be happy to assist.

Yes

You can view all TenantCloud features and compare pricing plans on our pricing page here: www.tenantcloud.com/pricing Thank you!

Sure! You can add invoices and related payment records with the needed date. For that, just change the date “Due on” field during the invoice creation/editing process. The following instructional link might be useful: support.tenantcloud.com/faq/question/31 support.tenantcloud.com/faq/question/631 In case you are facing any issues with that, please feel free to contact our Support Team and they will assist you.

We have an option to add a post to the Property Message Board for tenants who live in one property or for all tenants with active leases so they will be able to see the same message from you. You can post building-wide notices or share files with tenants, different announcements like items for sale, upcoming events of interest, lists of found items, etc. There is also an option to turn on/off the tenants’ rights to comment on these posts. Here you can read more about this: www.tenantcloud.com/faq/question/109

This is an article that will help you activate and edit content on a landlord website within TenantCloud: support.tenantcloud.com/faq/question/17. If you have any questions, please submit a support ticket through your TenantCloud account. Thanks!

As a renter, you can find a rental if you don't have it yet or connect with your landlord, pay rent online, manage all the maintenance issues from the app, communicate with your landlord, and a lot more. Read more about all the features at www.tenantcloud.com/tenant

Hi there. We are sorry to hear you could not reach us via phone. Feel free to leave a voicemail and our manager will get back to you at the earliest convenience, or you can also submit a support ticket from your account. You can send payments within the system only if you are connected with your landlord/property manager and they have Online Payments account set up and passed a verification process. Go to your account "Dashboard" page from the left menu to view the active lease. Please contact your landlord if you do not see your rental. If you have an active lease, you will see your outstanding balance (if there is one). Click on the "Pay online" button. Choose ACH option. Here you can pay and save the bank account for the future. For more information, please go to support.tenantcloud.com/faq/question/940

Yes, absolutely! Learn here how to collect rent payments with TenantCloud outside the U.S.: support.tenantcloud.com/faq/question/943

Thanks will have a look

Hi! Please, check out this article: support.tenantcloud.com/faq/question/673 If you have any other questions, create a support ticket with your TC account, and someone from our support team will help you.

How do I edit text assigned to me?! You covered everything but that.

@@steven9163 Steven, this article might help you: support.tenantcloud.com/faq/question/279 If you still have questions, please create a support ticket with your TenantCloud account.

Yes, QuickBooks Sync is available in our Growth and Business plans. Read more about it here: support.tenantcloud.com/faq/question/691

Thanks for reaching out to us. While it's certainly possible that a property manager would pay you for bringing them qualified tenants and putting in the legwork to do so, you'll want to check with your city and state to make sure there are not license requirements for doing so. Most states consider that "apartment locating" and as such, generally require that you be a licensed real estate agent in order to do that kind of work.

You may choose either landlord or tenant to be responsible for the transaction fee. The fees vary based on the subscription plan: * Free - $2.95/transaction * Starter - $1.50/transaction * Growth - $1.25/transaction * 3.5%+30¢ per card payments. Read more at support.tenantcloud.com/faq/question/905

@@Tenantcloudcom Ok Thanks. They want to pay with a card, so that fee is not an option for us. Appreciate your reply.

Hi there, TenantCloud is exclusively a software provider to landlords and property managers, and does not directly engage in rentals. You will want to contact the landlord on this matter as you submitted application to their property. You may find their contact information on your application form > press on property to view the listing information.

We feel sorry for any inconvenience you have faced with our system. Please contact our Support Team at support@tenantcloud.com so our Support Team could assist you.

Yes, after signing up your tenants will be able to pay rent online, submit maintenance requests, send messages, and a lot more. Learn more at www.tenantcloud.com/tenant

@@Tenantcloudcom is there a way for them to submit the application without going through the registration process? It's such a huge barrier of entry, especially these leads have to apply to multiple places having different systems

@@SomeIndoGuy Every tenant needs to have a TenantCloud account to be able to submit a rental application.

Absolutely, we can syndicate your listing created within TenantCloud to several ILS platforms we partner with. Here they are: realtor.com, rentler.com, apartments.com. Follow the link for more information: www.tenantcloud.com/faq/question/325

MLS# is a number assigned to a real estate listing on the Multiple Listing Service (MLS). Every time a house is listed for sale on the MLS system, it gets an MLS number and you can specify it in the General information section while editing a property or unit. The following link might be useful: www.tenantcloud.com/faq/question/436

If you are referring to our 1099 tax form, it is available for US citizens only. But you may try to generate Tax Preparation Report which sums up property income and expense amounts by category and see if it meets your requirements: www.tenantcloud.com/faq/question/294